Shipping policy

 

IRON FILLY CUSTOM LEATHER

SHIPPING POLICY-

Last updated 24 September 2025

Due to my remote location, my shipping is restricted to set days (twice weekly). I provide regular tracked postage within Australia through a third-party service (Australia Post) and any of its subcontractors, both named “the Carrier”. I provide the option to the Buyer for added postage insurance from the Carrier, paid by the Buyer to the Carrier through my site when paying for postage services also from the Carrier. It is the responsibility of the Buyer to chose whether they pay for postage insurance offered by the Carrier per postage item if they want the item/s refunded or replaced in the event of loss or damages to item/s shipped with the Carrier. Buyers can view the Third-Party Carrier (Australia Post) full terms and conditions on their website https://auspost.com.au/terms-conditions.

DAMAGED OR LOST ITEMS- I will not refund or replace items that are lost or damaged during shipping or do not arrive upon a buyer’s expected deadline when using a Third-party to ship the items. Instead, I will assist with postage tracking updates or lodging relevant lost or damaged reports to assist the Buyer in any possible refunds and help resolve with the Carrier, in accordance with the Carrier’s policies and claims. The Buyer needs to contact me via email, messages or phone as soon as the Item arrives damaged or if postage tracking shows no movement and the item has taken more than 10 business days past the expected delivery dates to arrive. The Buyer should photograph the parcel prior to opening it, if possible, and photograph the damage on the item. (A damaged parcel may not constitute damaged goods inside). Following this, I will either; (1) submit a damaged parcel claim on behalf of the buyer, or (2) submit an inquiry to the Carrier if no parcel is delivered or found after 10 more business days, both within the Carrier’s guidelines. The Buyer must communicate with me in a timely manner set out for me to raise this document for lost or damaged postage with the Carrier (as per Australia Post general T&C’s section 3). Once the Carrier has investigated and acted on the damage or lost parcel claim, reimbursement may be received from Australia post IAW their policies. If a refund/reimbursement is granted and received from the Carrier, I can either (1) Refund the amount provided from the Carrier to the Buyer or (2) I can replace the item of the same description and send it to the Buyer, if a replacement is available at the time. For Buyers who do not chose postage insurance, I cannot request a full refund through the Carrier, I can only request a minimum amount decided by the Carrier to refund or reimburse, and I cannot offer any replacement, unless the amount the Carrier refunds or reimburses can cover the replacement item/s value including shipping. 

ITEMS TAKEN OUTSIDE AUSTRALIA AND RETURNED VIA CUSTOMS-

Due to the nature of leather articles and Australian Border and Customs restrictions and policies, leather articles have a risk of being destroyed, seized or re-exported by Customs at the owner's expense. I am not responsible for refunding or replacing an item if the item/s are returned from the Buyer outside of Australia and destroyed, seized or returned to the Buyer by Customs. If items are taken outside of Australia, and then a return is made from the Buyer to me, and quarantine laws seize or destroy those items, the Carrier will not provide any cover for items destroyed or seized by Customs (see Australia Post general terms and conditions 3.7(e/f). If the item/s are seized or destroyed by Customs, it is beyond the control of Iron Filly Custom Leather or the Carrier receiving the item/s and both cannot be held accountable for reimbursement or the item/s replacement. 

If more than 15 business days have passed since I’ve approved your refund, or for more questions, please contact me at phoebe@ironfilly.com.au .